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Frequently Asked Questions

Got a question? GREAT! We hope you find your answer below. If not, feel free to contact us via email at any time ( Happy shopping! 

What countries does Table Tonic ship to? 
The full range: Australia. Fashion, Jewellery and Bags + Clutches ONLY: Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom and the United States.

What payment methods does Table Tonic accept?
Credit Card and Paypal payment, plus our new "LAY-BUY Payment Plan" (powered by Paypal).

Does Table Tonic deliver to PO Boxes?

What delivery methods does Table Tonic use?
We use Fastway Couriers for smaller parcels addressed to a street address that are "in area" and Australia Post for all other deliveries. A signature will be required on all orders with a retail value of over $100, as well as all Fastway deliveries.

Does Table Tonic deliver to multiple addresses?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Can I change my shipping address after my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched.

Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

How do I know if an item is in stock?
When it says "In stock and ready to ship" at the top of the individual product page. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

Do I need to set up an account to place an order?
No, you can shop at Table Tonic without creating an account.

Are my personal details safe?
Absolutely. Your privacy is important to us. Please note that all personal details provided will remain with and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for Table Tonic use only.

Will my payment be secure?
Our website is as secure as we can possibly make it. All transactions are processed using leading technology (such as SSL - Secure Sockets Layer protocol) to keep you information safe.

Can I change my personal information?
Yes, if for any reason you are concerned that the personal information held by Table Tonic is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change.

Where is my order?
We aim to dispatch all orders within 24-48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Once your order has been dispatched, you will receive email confirmation.

Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.

What method should I  use for returns?
You may return the goods by any secure means. We request that you contact us at prior to doing so.

What happens if I return my item late?
Items should be returned within 30 days of receiving your order. Returns outside these timeframes may be accepted at the discretion of Table Tonic and may only be "refunded" via a store credit.

How will I be refunded?
Your refund will either be returned to your credit card or Paypal account. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.

How do you classify faulty goods?
Goods are classified as faulty if they are received damaged or with a manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. 

How do I make a complaint?
If you have a question or complaint about the service you have experienced from Table Tonic, please email us - Alternatively, if you would prefer to talk to someone,  please call 0414-508-473 (within Australia).



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