Got a question? GREAT! We hope you find your answer below. If not, feel free to contact us via email at any time (email@example.com). Happy shopping!
How much is delivery?
Australian orders under $50: Flat rate $7.95
Australian orders $50 and over: FREE
International orders: Flat rate $25
How soon will I receive my order?
All orders are dispatched within 24 hours. As soon as your order is on it's way, you will receive email confirmation with a tracking link.
Does Table Tonic deliver to PO Boxes and Parcel Lockers?
Can I pick up my order?
Yes! Simply select "Pick up from TT Studio (Avalon)" at checkout. Once your order is ready for collection, we will be in touch via email with further information.
What delivery methods does Table Tonic use?
We use Australia Post (regular parcel post) for all deliveries. As a courtesy, orders from WA, NT and TAS will be upgraded to Express Post at no charge. NOTE: A signature may be required on orders with a retail value of over $200.
What payment methods does Table Tonic accept?
All major Credit Cards (including AMEX), as well as Paypal, Afterpay and Apple Pay.
Does Table Tonic deliver to multiple addresses?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change my shipping address after my order has been dispatched?
Possibly! Send an email to firstname.lastname@example.org ASAP and we will do our best to amend your delivery address. Unfortunately, once your order has been dispatched, we are unable to redirect orders.
Can I add items to an existing order?
Possibly! Send an email to email@example.com ASAP and we will do our best to help you out! Unfortunately, once your order has been dispatched, we are unable to add items to your order and a second order will need to be placed.
How do I know if a particular product is in stock?
When there is an ADD TO CART button on the individual product page, it means that item is in stock (unless it is a pre-order). Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
What if an item is out of stock?
If an item you want is out of stock, you can register to be notified when it is available again. On the product page, simply click on 'EMAIL ME WHEN AVAILABLE'. A pop up will appear where you can enter and submit an email address where the notification will be sent. When the product is restocked, we'll send you an automatic email to let you know. This email does not reserve the item, so if you're still interested then its best to act quickly in case it sells out again.
Do I need to set up an account to place an order?
No, you can shop at Table Tonic without creating an account.
Are my personal details safe?
Absolutely. Your privacy is important to us. Please note that all personal details provided will remain with tabletonic.com.au and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for Table Tonic use only. We do not have access to your credit card number or password.
Will my payment be secure?
Our website is as secure as we can possibly make it. All transactions are processed using leading technology (such as SSL - Secure Sockets Layer protocol) to keep you information safe.
Can I change my personal information?
Yes, if for any reason you are concerned that the personal information held by Table Tonic is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change.
Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.
What method should I use for returns?
You may return the goods by any secure means. We request that you contact us at firstname.lastname@example.org prior to doing so.
What happens if I return my item late?
Items must be returned within 14 days of the delivery date. Returns outside these timeframes will only be eligible for a store credit.
How will I be refunded?
Your order will be refunded the same way you paid for it (ie. via Paypal if you used Paypal as a payment method). Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged or with a manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items.
How do I make a complaint?
If you have a question or complaint about the service you have experienced from Table Tonic, please email us - email@example.com. Alternatively, if you would prefer to talk to someone, please call 0414-508-473 (within Australia).