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FAQ's



Got a question?

That’s OK! We hope you find your answer below. If not, feel free to contact us at any time.

Why shop with us?
Table Tonic has all your interior decor needs ticked off: from everyday must-haves to love forever lust-haves. See it, shop it, own it. There is no waiting in line to buy what you want. How great is that? Table Tonic is proud to offer a well-edited selection of international decor must-haves. You will always find something fabulous and exciting on the site, and our website is regularly updated with the most desirable soft furnishings, homewares, and accessories sourced from around the world - all at fabulous prices.

How do I make a purchase?

1. Shopping at Table Tonic is easy:
If you know what you are looking for, use the Baby, Bedding, Cushions, Furniture, Jewellery etc links. Need inspiration? Check out the Table Tonic Blog.
2. Once you have found an item, click on the "add to cart" button underneath each item. You will then be taken to the next screen, where you can update your quantity and either continue shopping, or checkout.

3. You then have the option of checking out as a guest, or registering an account with us.

4. Simply follow the prompts and your order will be confirmed at the last step.


Are my personal details safe?
Your privacy is important to us. Please note that all personal details provided will remain with tabletonic.com.au and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for tabletonic.com.au use only.

Do I need to set up an account to place an order?
No, you can shop at Table Tonic without creating an account, but by
creating an account, you will be able to:

::  Check out faster
::  Save multiple shipping addresses
::  Access your order history
::  Track new orders
::  Save items to your wish list
You will be given the opportunit
y to create an account after you make a purchase - all you need to do is add a password.


What payment methods does Table Tonic accept?

At the current time, we accept Paypal and Direct Bank Deposit.


Will my payment be secure?
Our Site is as secure as we can possibly make it. All credit card transactions are processed using PayPal, who use industry leading technology (such as SSL - Secure Sockets Layer protocol) to keep you information safe.

How do I know if an item is in stock?
All items are sold on a first-come, first-served basis and are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.


Can I change my personal information?

Yes, if for any reason you are concerned that the personal information held by Table Tonic is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change.

Does Table Tonic deliver to Post Office Boxes?

Yes.
 

Does Table Tonic deliver to multiple addresses?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.


Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched.

Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.


Where is my order?

We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Once your order has been dispatched, you will receive email confirmation.

Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.


What method should I  use for returns?

We recommend that items are returned to us via courier to make sure they are protected and insured during transit. However, you may return the goods by any secure means, and we request that you contact us at tabletonic@gmail.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via courier.


What happens if I return my item late?

Items should be returned within 30 days of receiving your order. Returns outside these timeframes may be accepted at the discretion of Table Tonic and may only be refunded as a store credit.


How will I be refunded?

Your refund will either be credited to the original purchaser's credit card, or we will issue you store credit on your account with Table Tonic. We will exclude the cost of return (with the exception of faulty items), which we deduct to cover the cost of return delivery. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.


How do you classify faulty goods?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items.


How do I make a complaint?

If you have a question or complaint about the service you have experienced from Table Tonic, please email us using the "Contact" link on the Home Page. Alternatively, if you would prefer to talk to someone,  please call 0414-508-473 (within Australia).